We use Hermes for lower priced items and generally our courier and has one or two dispatches each week. For higher priced items over £20 we use Royal Mail or Dpd local who despatch with higher cover of insurance to the customers local collection point, which is usually a supermarket or local shop.  This keeps postage costs lower.

Items are generally taking between 7 - 10 days.  However, for multiple item orders please allow sometimes allow longer. 

Multiple items from multiple suppliers are despatched together when all items are in stock. Should you wish to pay extra postage for items to be despatched quicker and in more than one lot please contact us via email

Items made to order are despatched direct from the supplier themselves to you such as wilderworlduk, the learning bug, sensobee, Happy Feet Play Mats, Tashas wooden Shed, Woodings wood shack, my mood stars and a few other .

Anything on preorder will be dispatched at the date specified on the listing including any other items in that order. If you want items not on preorder earlier than 2 separate orders will need to be placed.

If you need something by a particular date please get in touch before ordering to ensure we can meet this deadline as some items are ordered direct from the supplier. 

Shipping is generally on a Wednesday and Friday each week. We can not be held responsible for postage times once despatched.

 For returns please fully read our returns policy.  We do not always accept returns and returns and cancellations once an order is placed is subject to an administration fee and shipping costs may not be refunded if the item has already been ordered from the supplier.