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Refunds & Returns

Refunds & Returns


After purchase you have 14 days from delivery to refund or exchange items in the same condition that you received them. It must also be in the original packaging where applicable. Custom made items from The learning bug, Sensobee, Woodings, wilderworlduk are custom made therefore are exempt from returns as they are made to order. as are items ordered by payment plan. Payment Plan Deposits and anything paid are exempt and cannot be returned unless faulty. Please ensure you checking thoroughly before placing your order.

Sale items

Unfortunately sale items are not included in the refund policy. Please contact at to discuss a refund or exchange


Buyers will be responsible for paying for their own shipping costs to return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

please note. when sending an items back you should use a trackable shipping service or purchase shipping insurance.

Recycled packaging is always used where possible to be environmentally friendly. Packaging is usually not included in the cost.

Should you need to return something please do so within 14 days of receipt to 4B Kenilworth Avenue, Gloucester, GL2 0QN.

Please always message to arrange this.