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Refunds & Returns - Please read

Refunds & Returns - Please read


After purchase refunds or exchange of items are down to the discretion of Edutrayplay Ltd.  Packages returned must be sent in the same condition that you received them. It must also be in the original packaging where applicable and unopened. Custom made items from The learning bug, Sensobee, Woodings, wilderworlduk,  are custom made therefore are exempt from returns as they are made to order. as are items ordered by Klarna or Clearpay. Payment Plan Deposits and anything paid are exempt and cannot be returned unless faulty. Please ensure you checking thoroughly before placing your order.  As an online business we are not obliged to refund items due to a change of mind.  Should you wish to cancel your order after placing it then an administration fee of £4.95 will be deductable from the total paid.  Your refunded amount due to change of mind before shipping will be refunded minus the administration fee of £4.95.

Should you wish to return the item after it has been ordered from the supplier but before shipping an administration fee to cancel the order will be payable of £6.95, this is due to the fact that shipping from the supplier has already been paid for.

Should you wish to return because you have changed your mind then No shipping costs will be refunded and an administration fee of £6.95 will be deductable from the amount paid. 

Refunds if accepted will be made minus adminstration fees and or shipping costs.

Sale items

Unfortunately reduced or sale items are not refundable. Please contact at to discuss any refund or exchange


Buyers will be responsible for paying for their own shipping costs to return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

please note. when sending an items back you should use a trackable shipping service or purchase shipping insurance as items not arrived back will not be refunded.

Recycled packaging is always used where possible to be environmentally friendly. Packaging is usually not included in the cost.

Should your return be accepted please do so within 14 days of purchase to 4B Kenilworth Avenue, Gloucester, GL2 0QN.

Please always message to arrange this first.