Refunds & Returns - Please read
After purchase refunds or exchange of items are down to the discretion of Edutrayplay Ltd. However, by law you have a 14 days cooling off period should you change your mind as the item is purchased 'not in person'. You will be liable for costs to return the item. You must not, refuse delivery of your item but must arrange return with a courier and ensure you have a receipt and adequate insurance for the item that is being returned.
Packages returned must be sent in the same condition that you received them. It must also be in the original packaging where applicable and unopened.
Items that are not eligible for return are items that are custom made or made to order, these items are from The learning bug, Sensobee, Woodings, wilderworlduk, tashas wooden shed, packnplay trays, inspiremyplay and items that are direct delivery as they are ordered for you and sent direct. These are custom made or made to order and therefore are exempt from the 14 day cooling off period as they are made to order.
No return will be accepted after 14 days.
Please ensure you check thoroughly before placing your order. See below for fees for preordered/custom/handmade items:
Should you wish to cancel your order made ot order/custom/or direct delivery item after placing it, then return or cancellation will be discretionary and if already ordered an administration fee of £4.95 will be deductable from the total paid. Your refunded amount due to change of mind before shipping will be refunded minus the administration fee of £4.95. This does not apply to items eligible for the 14 day cooling off period.
Should you wish to return the item after it has been ordered from the supplier but before shipping an administration fee to cancel the order will be payable of £6.95, this is due to the fact that shipping from the supplier has already been paid for. This does not apply to items eligible for the 14 day cooling off period.
Should you wish to return because you have changed your mind then No shipping costs will be refunded and an administration fee of £6.95 will be deductable from the amount paid.
Customer to pay return shipping costs.
Please contact at firstname.lastname@example.org to discuss any refund or exchange
Buyers will be responsible for paying for their own shipping costs to return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
please note. when sending an items back you should use a trackable shipping service and purchase shipping insurance as items not arrived back or arrived back damaged, will not be refunded.
Recycled packaging is always used where possible to be environmentally friendly. Packaging is usually not included in the cost.
Should your return be accepted please do so within 14 days of purchase to
4B Kenilworth Avenue,
Gloucester, GL2 0QN.
Please always message to arrange this first.